Refund Policy

Before work begins

Full refund. If you have paid and we have not yet started the restoration, tell us and we will return the entire amount, no explanation required.

After delivery — free revisions first

Most dissatisfaction is a matter of adjustment, not failure. Every plan includes free revisions:

• Standard: one revision
• Premium: two revisions
• Deluxe: revisions for 30 days

Describe what is wrong in plain language — "too smooth", "the eyes look strange", "the sky is the wrong color". We will adjust and resend.

When a refund is issued

We refund in full when:

• The delivered restoration is genuinely not usable, and revisions could not resolve it.
• We miss our agreed delivery window by more than 48 hours and you no longer want the result.
• We accepted a job we were not able to complete.
• Your photograph was lost or corrupted through our error.

When a refund is not issued

• You changed your mind after delivery, and the restoration is technically sound.
• You disagree with the historical interpretation of colorization — we state clearly that color is an informed guess, not a record.
• The original photograph contains so little information that a particular detail could not be recovered, and we told you so before starting.
• The request was outside the scope of the plan you purchased, and the work was delivered correctly for that plan.

How to request

Email refunds@restoremoments.com with your order number. We respond within one business day. Approved refunds are returned through the original payment method, typically within 5–10 business days depending on your bank.

Chargebacks

Please write to us before opening a dispute with your bank — almost everything is resolved faster that way. We keep a complete record of every order (emails, quotes, delivered files, revision history), which we will submit if a chargeback is filed.