Privacy Policy

The short version

We receive a photograph, we restore it, we send it back, and then we delete everything. Originals and working files are removed 24 hours after delivery. We do not sell data, we do not train models on your photographs, and we do not keep a copy for our portfolio unless you explicitly say we may.

1. What we collect

• Photographs you send. The original file, plus intermediate and final restorations.
• Contact details. Your name, email address, and any order notes you write to us.
• Order information. Order number, plan selected, price, delivery status, revision history.
• Payment information. Processed by PayPal. We never see or store your card number — we only receive confirmation that a payment succeeded and its amount.
• Technical data. IP address, browser type and pages visited, used only for security and to keep the site working.
• Chat transcripts. Our assistant and our staff keep a record of conversations so a colleague can pick up where someone left off.

2. Why we collect it

• To perform the restoration you asked for and deliver the result.
• To quote accurately and answer your questions.
• To handle revisions, refunds and disputes.
• To keep the service secure and prevent fraud.
• To comply with tax and accounting obligations where applicable.

We do not use your photographs to train or improve any AI model, ours or a third party's.

3. Who else sees your photograph

Restoration is done using third-party AI processing services. Your photograph is transmitted to those providers solely to produce the restoration and is processed under their terms. Providers are selected for their data-retention policies; where a provider retains files temporarily, our own retention period of 24 hours after delivery is the outer limit.

Beyond that, we disclose information only: to the payment processor for the transaction, to our email provider for delivery, when required by law, or when necessary to defend a legal claim.

4. How long we keep it

• Photographs: deleted 24 hours after delivery.
• Order records: kept for accounting purposes, without the photograph attached.
• Chat transcripts: retained for 90 days, then deleted.
• Portfolio use: only with your explicit written consent, revocable at any time.

If you need us to hold your original for future revisions, tell us before delivery and we will keep it for a maximum of 30 days, then delete it automatically.

5. Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, to correct it, to have it deleted, to restrict or object to its processing, to receive it in a portable format, or to withdraw consent. Write to privacy@restoremoments.com and we will respond within 30 days.

You may also lodge a complaint with your local data protection authority.

6. Children

The service is not directed at children under 16. If a photograph of a child is submitted, it must be submitted by a parent or legal guardian.

7. Cookies

We use only essential cookies, needed to keep you signed in and to secure the site. We do not use advertising or cross-site tracking cookies. If this changes, this page will be updated first.

8. Security

Data is transmitted over encrypted connections. API credentials are stored encrypted. Access to customer photographs is limited to the operator processing your order. No system is perfect; if a breach ever affects your data, we will notify you within 72 hours of becoming aware of it.

9. Changes

If this policy changes in a way that affects you, we will note the change here and, for material changes, tell you by email before it takes effect.

10. Contact

Questions about this policy: privacy@restoremoments.com